Woodsy Palace furniture is characterized by:

• Sustainably sourced solid wood construction
• Handcrafted joinery techniques for durability
• Natural oil and wax finishes that enhance wood grain
• Ergonomic designs focused on comfort
• Timeless aesthetics that complement various decor styles

Each product page provides specific features for individual items.

Our solid wood furniture is designed to last generations with proper care:

• Dust regularly with a soft, dry cloth
• Use coasters under glasses and hot items
• Avoid direct sunlight and extreme temperature changes
• Apply our natural wood conditioner every 6-12 months
• For spills, wipe immediately with a damp cloth

Each purchase includes detailed care instructions.

We primarily work with sustainably harvested hardwoods including:

• African Mahogany - known for its rich color and durability
• Mvule (Iroko) - prized for its weather resistance
• Blackbean - valued for its distinctive grain patterns
• Reclaimed teak and oak from responsible sources

We also use natural fabrics, ethically sourced leather, and metal accents where appropriate. All materials are carefully selected for quality and sustainability.

Many of our designs can be customized to suit your space and preferences:

• Custom sizing available for most furniture pieces
• Choice of wood species based on current availability
• Various finish options from natural to darker stains
• Fabric and upholstery alternatives for seated pieces

Custom orders typically require 8-12 weeks for completion. Contact our design team to discuss customization options.

Detailed dimensions and weights are provided on each product page. Since we work with solid wood, there may be slight natural variations in dimensions. If you need precise measurements for a specific space, our customer service team can provide exact dimensions for items in stock.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store your complete credit card details on our servers. All transactions are processed through secure payment gateways that comply with PCI DSS standards.

Card declines can happen for several reasons:

• Insufficient funds or reaching your credit limit
• International transaction restrictions on your card
• Incorrect billing address or CVV code
• Bank security flags for unusual purchase amounts

We recommend contacting your bank first, then trying an alternative payment method if issues persist.

We absorb standard processing fees for most payment methods. However, international credit card transactions may include small currency conversion fees determined by your bank. Bank transfers have no additional fees from our side. The final amount shown at checkout is what you'll pay.

We accept various payment methods for your convenience:

• Credit and debit cards (Visa & MasterCard,)
• Mobile money (M-Pesa)
• Bank transfers
• Payment on Delivery

Yes, we periodically offer promotions including:

• Seasonal sales events
• First-time customer discounts
• Referral programs
• Bundle discounts when purchasing multiple items

Sign up for our newsletter or follow us on social media to stay informed about current promotions.

Yes, we offer competitive wholesale pricing for qualified businesses including:

• Hotels and hospitality venues
• Restaurants and cafes
• Office spaces and coworking facilities
• Interior designers and property developers
• Furniture retailers

Contact our wholesale team to discuss eligibility and pricing.

Yes, we offer tiered pricing based on order volume. Discounts typically start at 15% for qualifying orders and increase with larger volumes. We can also create custom product variations specifically for your business needs. Our wholesale team will work with you to develop pricing that supports your business model.

Absolutely. We specialize in custom furniture solutions for commercial clients. Whether you need branded pieces, specific dimensions, or unique designs, our craftsmen can bring your vision to life. The process typically involves:

• Initial consultation to understand your needs
• Design development and prototyping
• Sample production and approval
• Full-scale manufacturing

Lead times for custom commercial projects vary based on complexity and volume.

Yes, we offer extended commercial warranties for business clients. While our standard residential warranty covers manufacturing defects, our commercial warranty accounts for higher usage environments. Warranty terms are customized based on the specific application and usage patterns of your business.