FAQs
Frequently Asked Questions (FAQ) – Woodsy Palace
1. What type of furniture does Woodsy Palace offer?
We specialize in high-quality home and office furniture designed for comfort, style, and functionality. Our range includes ergonomic chairs, desks, storage solutions, sofas, dining sets, and more.
2. Where is Woodsy Palace located?
We are located behind Imara Mall, along Mombasa Road, Imara Daima, Nairobi, Kenya. You can visit our store during our business hours.
3. What are your business hours?
We are open from Monday to Friday, 8:00 AM – 6:00 PM (EAT).
4. Do you offer delivery services?
Yes! We offer delivery services across Kenya. All orders from Woodsy Palace come with free shipping. Contact us for more details.
5. How long does delivery take?
Delivery timelines depend on your location and product availability:
6. Can I customize my furniture?
Yes, we offer customization options for select furniture items, including size, color, and material preferences. Reach out to us for more details on custom orders.
7. What payment methods do you accept?
We accept:
✅ Mobile Money (M-Pesa & Airtel Money)
✅ Bank Transfers
✅ Cash on Delivery
✅ Credit/Debit Cards
8. Do you offer warranties on your furniture?
Yes, Our furniture may come with a limited warranty. Warranty terms vary by product and are specified at the time of purchases.
9. What is your return and refund policy?
- Returns are accepted within 14 days of delivery for defective or incorrect items.
- Items must be unused and in original packaging.
- Refunds are processed within 10 business days after return approval.
10. Can I visit your showroom before making a purchase?
Yes! We encourage customers to visit our showroom in Nairobi to explore our furniture collections in person.
11. Do you offer bulk orders for offices and businesses?
Absolutely! We provide bulk order discounts for corporate offices, institutions, and businesses. Contact us for a custom quote and special pricing.